Shams Tarek Gouda
Marketing, Sales & Customer Service Specialist
A motivated and detail-oriented professional helping businesses optimize customer communications, organize workflows, support sales operations, and build professional digital content.
Get to Know Shams
My professional journey, core focus, and personal mission statement.
Results-Driven
Detail-oriented team player
A Passionate & Multi-Skilled Specialist
I am Shams Tarek Gouda, a multi-skilled professional with hands-on experience in marketing, sales, customer service, moderation, data sheets, CRM support, and AI-assisted carousel designs. I have worked in both marketing and fashion sales environments, which helped me develop strong communication, problem-solving, client-handling, and organizational skills.
My work focuses on supporting business growth through clear customer communication, organized data management, creative marketing support, and efficient follow-up systems. I am always eager to learn, improve my skills, and contribute to a productive, professional, and results-driven team environment.
Marketing Support
Assisting campaigns & ideas
Customer Service
Solving issues & handling clients
AI Designs
Premium carousels & graphics
CRM & Sheets
Structured files & client management
Professional Capabilities
A detailed categorization of my technical, creative, organizational, and personal skills.
Customer Service Skills
Client satisfaction and support management
Sales Skills
Retail sales and active client engagement
Marketing & Design Skills
Creative support and brand presentation
Data & Office Skills
Information entry, databases, and administrative support
Personal Skills
Work ethic, collaboration, and professional attributes
Work Experience
A history of my professional employment and core responsibilities.
Marketing, Sales, Designs & Data Sheets
AdsamyWorked across marketing support, sales follow-up, customer communication, data organization, sheets preparation, and AI-assisted design tasks.
- Supported marketing and sales activities.
- Created and organized business data sheets.
- Assisted in preparing social media and marketing design ideas.
- Created AI-assisted carousel design concepts.
- Followed up with clients and handled customer inquiries.
- Organized customer information and supported CRM-related tasks.
- Helped the team manage daily workflow and client communication.
Fashion Sales & Customer Service
WingsWorked in clothing sales and customer service, dealing directly with customers and supporting the sales process.
- Presented fashion products and explained product details to customers.
- Assisted customers in choosing suitable items.
- Handled customer inquiries and solved basic issues.
- Followed up on orders and customer needs.
- Supported daily sales operations.
- Built strong customer relationships.
- Helped maintain customer satisfaction and loyalty.
Moderator
Freelance / ContractManaged customer messages, followed up on inquiries, and supported communication between clients and the team.
- Managed customer messages and inquiries.
- Followed up on client requests and complaints.
- Supported the marketing team in customer communication.
- Helped improve customer experience.
- Organized daily follow-ups and reports.
HR Support
AdministrativeProvided basic HR support in recruitment, employee file organization, and administrative follow-up.
- Assisted in recruitment and selecting suitable candidates.
- Organized employee files and administrative documents.
- Supported training and development follow-up.
- Helped maintain a positive and organized work environment.
Projects & Work Samples
A selection of my professional work samples, digital assets, and workflows.
AI Carousel Designs
A collection of AI-assisted carousel concepts created for marketing and social media content, focusing on premium visual layouts and structure.
View ProjectCustomer Follow-Up Sheets
Organized data sheets designed to track customer orders, responses, follow-up timelines, and overall business workflow optimization.
View ProjectSales & Customer Service Workflow
A structured operational workflow mapped out to handle customer inquiries, order pipelines, complaints management, and customer CRM systems.
View ProjectMarketing Support Tasks
Complete case file containing campaign support tasks, digital asset designs, creative social ideas, copywriting briefs, and customer outreach statistics.
View ProjectHow I Can Help You
Tailored support services designed to streamline operations and enhance client relations.
Customer Service Support
Handling customer inquiries, complaints, follow-ups, and communication with a professional and organized approach.
Sales Support
Supporting sales operations, presenting products, following up with customers, and helping improve the customer journey.
Marketing & AI Design
Assisting with marketing ideas, social media content, and AI-assisted carousel design concepts for online channels.
Sheets & CRM Support
Organizing business data, preparing sheets, managing customer information, and supporting CRM workflows.
Education & Certifications
My academic foundation and additional professional training courses.
Diploma in Secretarial & Business Administration
Technical Commercial Institute – Zagazig
Department of Secretarial & Business Administration
Graduation Year: 2023Professional Courses
Languages
"To continue growing as a multi-skilled professional in marketing, sales, customer service, and digital business support, while using creativity, organization, and communication skills to help businesses improve customer experience, increase efficiency, and achieve stronger results."
Let’s Work Together
For business inquiries, collaboration, or professional opportunities, feel free to contact me.
I am always open to discussing new projects, design ideas, data organization workflow adjustments, moderation roles, or administrative support opportunities.